Difference between revisions of "Getting Help"
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| + | The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time. | ||
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| + | On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests. | ||
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| + | Here is the GACRC catalog that lists the help forms for the various services that we provide: | ||
[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry] | [https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry] | ||
| − | + | To request software installation or update, please use this form: | |
[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request] | [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request] | ||
| − | + | To request general help, please use this form: | |
[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support] | [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support] | ||
| − | This | + | This ticketing system requires MYID authentication to be accessed. |
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'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]. | '''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]. | ||
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'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs. | '''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs. | ||
Revision as of 13:54, 14 November 2018
The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.
On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.
Here is the GACRC catalog that lists the help forms for the various services that we provide:
To request software installation or update, please use this form:
To request general help, please use this form:
This ticketing system requires MYID authentication to be accessed.
Office Hours: GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the GACRC General Support.
Directions: The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.