Difference between revisions of "Getting Help"
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[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry] | [https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry] | ||
| − | For requests of | + | For requests of software installation or update: |
| − | [https://uga.teamdynamix.com/TDClient/Requests/ | + | [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request] |
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For request of general help: | For request of general help: | ||
| − | [https://uga.teamdynamix.com/TDClient/Requests/ | + | [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support] |
This ticking system needs MYID to log in. | This ticking system needs MYID to log in. | ||
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The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time. | The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time. | ||
| − | '''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ | + | '''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]. |
'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs. | '''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs. | ||
Revision as of 12:53, 14 November 2018
At Nov 14, 2018, we change our ticketing system to the EITS GACRC TeamDynamic ticking system. To facilitate the process of help, the new system has specific entries for different subjects of requests.
Here is the landing page of all entries for help:
For requests of software installation or update:
For request of general help:
This ticking system needs MYID to log in.
The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.
Office Hours: GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the GACRC General Support.
Directions: The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.