Getting Help

The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use a support form, as that is seen by all GACRC staff who are present at the time.

• On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.

Here is the GACRC catalog that lists the help forms for the various services that we provide:

GACRC Support Entry

To request software installation or update, please use this form:

Software Request

To request general help, please use this form:

GACRC General Support

This ticketing system requires UGA MyID authentication to be accessed.

Office Hours: GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the GACRC General Support.

Directions: The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.