Getting Help - Revision history

Shtsai at 19:17, 24 June 2021

2021-06-24T19:17:41Z

← Older revision		Revision as of 15:17, 24 June 2021
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	The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use a support form, as that is seen by all GACRC staff who are present at the time.		The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use a support form, as that is seen by all GACRC staff who are present at the time.

			<!--
	* On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.		* On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.
			-->

	Here is the GACRC catalog that lists the help forms for the various services that we provide:		Here is the GACRC catalog that lists the help forms for the various services that we provide:

Yhuang at 18:23, 14 November 2018

2018-11-14T18:23:20Z

← Older revision		Revision as of 14:23, 14 November 2018
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	On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.		* On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.

	Here is the GACRC catalog that lists the help forms for the various services that we provide:		Here is the GACRC catalog that lists the help forms for the various services that we provide:

Shtsai at 17:59, 14 November 2018

2018-11-14T17:59:22Z

← Older revision		Revision as of 13:59, 14 November 2018
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	[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]

	This ticketing system requires ~~MYID~~ authentication to be accessed.		This ticketing system requires UGA MyID authentication to be accessed.

Shtsai at 17:55, 14 November 2018

2018-11-14T17:55:55Z

← Older revision		Revision as of 13:55, 14 November 2018
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	The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use ~~the~~ form ~~because it~~ is ~~guaranteed to be~~ seen by all who are present at the time.		The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use a support form, as that is seen by all GACRC staff who are present at the time.

Shtsai at 17:54, 14 November 2018

2018-11-14T17:54:33Z

← Older revision		Revision as of 13:54, 14 November 2018
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	The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.		The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 706-542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.

Shtsai at 17:54, 14 November 2018

2018-11-14T17:54:10Z

← Older revision		Revision as of 13:54, 14 November 2018
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	~~At Nov 14, 2018, we change our ticketing system to the EITS GACRC TeamDynamic ticking system. To facilitate the process of help, the new system has specific entries for different subjects of requests.~~

	~~Here~~ is the ~~landing page~~ of all entries for help:
			The primary way to contact us for help and initial consultation is via our support form (see below). You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.


			On Nov. 14, 2018, we changed our ticketing system to the EITS GACRC TeamDynamix ticketing system. To help us process the tickets more efficiently, the new system has specific entries for different types of support requests.

			Here is the GACRC catalog that lists the help forms for the various services that we provide:

	[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry]

	~~For requests of~~ software installation or update:		To request software installation or update, please use this form:

	[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request]

	~~For~~ request of general help:		To request general help, please use this form:

	[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]

	This ~~ticking~~ system ~~needs~~ MYID to ~~log in~~.		This ticketing system requires MYID authentication to be accessed.


	The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.

	'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support].		'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support].


	'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.		'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.

Yhuang at 16:53, 14 November 2018

2018-11-14T16:53:01Z

← Older revision		Revision as of 12:53, 14 November 2018
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	[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry]

	For requests of ~~troubleshooting~~:		For requests of software installation or update:

	[https://uga.teamdynamix.com/TDClient/Requests/~~ServiceCatalog~~?~~CategoryID~~=~~11593 Troubleshooting]~~		[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25850 Software Request]

	~~For requests of software installation:~~

	~~[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593~~ Software ~~Installation~~]

	For request of general help:		For request of general help:

	[https://uga.teamdynamix.com/TDClient/Requests/~~ServiceCatalog~~?~~CategoryID~~=~~11593~~ GACRC General Support]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support]

	This ticking system needs MYID to log in.		This ticking system needs MYID to log in.
Line 21:		Line 17:
	The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.		The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.

	'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/~~ServiceCatalog~~?~~CategoryID~~=~~11593~~ GACRC General Support].		'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceDet?ID=25844 GACRC General Support].

	'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.		'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.

Yhuang at 16:44, 14 November 2018

2018-11-14T16:44:52Z

← Older revision		Revision as of 12:44, 14 November 2018
Line 21:		Line 21:
	The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.		The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.

	'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [~~http~~://~~help~~.~~gacrc~~.~~uga.edu~~/ GACRC Support ~~Form~~].		'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC General Support].

	'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.		'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.

Yhuang at 16:43, 14 November 2018

2018-11-14T16:43:59Z

← Older revision		Revision as of 12:43, 14 November 2018
Line 1:		Line 1:
			At Nov 14, 2018, we change our ticketing system to the EITS GACRC TeamDynamic ticking system. To facilitate the process of help, the new system has specific entries for different subjects of requests.

	~~The primary way to contact us for help and initial consultation~~ is ~~via our support form. You can also call~~ the ~~EITS Help Desk at 542-3106 and they will either redirect your call to one~~ of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all ~~who are present at the time. The link below will take you to the support form which is on our web page~~:		Here is the landing page of all entries for help:

	[~~http~~://~~help~~.~~gacrc~~.uga.~~edu~~/ GACRC Support ~~Form~~]		[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC Support Entry]

			For requests of troubleshooting:

			[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 Troubleshooting]

			For requests of software installation:

			[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 Software Installation]

			For request of general help:

			[https://uga.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=11593 GACRC General Support]

			This ticking system needs MYID to log in.

			The primary way to contact us for help and initial consultation is via our support form. You can also call the EITS Help Desk at 542-3106 and they will either redirect your call to one of us, or enter a support ticket on your behalf. You are welcome to email or call us directly, but because we aren't always sitting at our desk it is best to use the form because it is guaranteed to be seen by all who are present at the time.

	'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [http://help.gacrc.uga.edu/ GACRC Support Form].		'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [http://help.gacrc.uga.edu/ GACRC Support Form].

	'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.		'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.

Shtsai at 14:10, 3 July 2018

2018-07-03T14:10:59Z

← Older revision		Revision as of 10:10, 3 July 2018
Line 4:		Line 4:
	[http://help.gacrc.uga.edu/ GACRC Support Form]		[http://help.gacrc.uga.edu/ GACRC Support Form]

	'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday ~~though~~ Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [http://help.gacrc.uga.edu/ GACRC Support Form].		'''Office Hours''': GACRC staff are located in the Computing Services Building (formerly called Statistics Building), rooms 101 to 108. Our office is open Monday through Friday from 9am until 5pm. You are welcome to stop by and ask questions, or you can schedule an appointment using the [http://help.gacrc.uga.edu/ GACRC Support Form].

	'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.		'''Directions''': The Computing Services Building is located at 101 Cedar Street, Athens, GA 30602, on the corner of Cedar Street and East Campus Rd. As you enter the building from the entrance on Cedar Street, on the East Campus Rd. end of the building, there are stairs leading down to the first floor. Our offices are on your left, as you come down those stairs.